Refunds and Return Policy

Custom T-Shirt Returns Policy

1. Overview
Because every garment is custom-printed to your specific requirements, all sales are final. We do not accept returns or exchanges for change of mind or incorrectly ordered sizes. However, we stand by our print quality and will happily replace or refund items that are faulty, damaged, or printed incorrectly.

2. Faulty or Incorrect Items
If you receive a defective item (e.g., print failure, torn garment, or incorrect design applied), please notify us within 7 days of receiving your order.

What to include: To help us resolve this quickly, please email us at miltonmurales@gmail.com with your order number and clear photos showing the defect or issue.
The Resolution: Once verified, we will either reprint and reship your items at no additional cost or process a full refund to your original payment method.

3. Sizing Issues
We provide detailed sizing charts on every product page to help you choose the right fit. Because items are custom-made to order, we cannot accept returns or process refunds if the t-shirt does not fit. Please double-check our size guides before placing your order.

4. Returns Process
If we have asked you to return a faulty item for inspection, please follow these steps:

Contact our support team at miltonmurales@gmail.com to request a Return Merchandise Authorization (RMA) number.
Clearly write the RMA number on the outside of your return package.
Mail the items back to: 6 Hoopers Walk, Longwell Green, Bristol BS30 9DZ.
We recommend using a trackable or recorded delivery service, as we cannot be held responsible for items lost or damaged in the post.

5. Shipping Costs
For approved faulty or damaged items, we will cover or reimburse the cost of return shipping. For any permitted exchanges outside of defects, the customer is responsible for all retur shipping fees.