Last updated: 16.04.2026
1. ABOUT US
1.1 This website (https://milhouseart.com/) (“the Website”) is operated by Milton Cordoba (a trading name of Milton Javier Cordoba) (“we”, “us”, “our”).
1.2 Our contact details are as follows:
· Business address: 6 Hoopers Walk, Longwell Green, Bristol BS30 9DZ
· Email address: miltonmurales@gmail.com
1.3 These Terms and Conditions (“Terms”) apply to all purchases of goods (including custom-printed T-shirts and any other products we may offer) made through the Website. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before ordering. We recommend that you print or save a copy of these Terms for future reference.
2. DEFINITIONS
In these Terms:
· “Consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.
· “Goods” means the T-shirts and/or any other physical products we supply.
· “Order” means your request to purchase Goods from us.
· “Working Day” means any day other than a Saturday, Sunday or bank or public holiday in England and Wales.
· “Writing” includes email.
3. ELIGIBILITY TO ORDER
3.1 To place an Order, you must be at least 18 years old and legally capable of entering into a binding contract under UK law.
3.2 If you are placing an Order on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.
4. PRODUCTS AND DESCRIPTIONS
4.1 We sell T-shirts printed with original artwork created by us. All Goods offered on the Website are made to order specifically for you.
4.2 We take reasonable care to ensure that all images, descriptions, sizing information and colour representations of our Goods on the Website are as accurate as possible. However, due to differences in device displays and the nature of print-on-demand production, there may be slight variations between the image shown on your screen and the actual product. Such minor variations will not entitle you to reject the Goods unless they amount to a significant discrepancy from the description.
4.3 Our Goods are intended for personal use only. We do not currently offer wholesale or bulk business-to-business purchasing. If you wish to place a commercial order, please contact us separately.
5. ORDERS AND CONTRACT FORMATION
5.1 The display of Goods on the Website is an invitation to treat, not a binding offer to sell. Your Order constitutes an offer to purchase the Goods in accordance with these Terms.
5.2 A legally binding contract between you and us will be formed when we send you a written order confirmation by email (“Order Confirmation”). We reserve the right to refuse any Order for any reason (for example, if we suspect fraudulent activity, if the Goods are unavailable, or if there has been a pricing error).
5.3 Please check your Order Confirmation carefully and contact us immediately if any details are incorrect. We cannot accept responsibility for errors in delivery information that you have provided.
6. PRICE AND PAYMENT
6.1 The price of the Goods is as stated on the Website at the time you place your Order. All prices are shown in pounds sterling (£) and VAT is not applicable.
6.2 Delivery charges are additional and will be clearly displayed during the checkout process before you confirm your Order.
6.3 Full payment is required in advance. Your Order will not be processed, and production of your Goods will not begin, until we have received payment in full and cleared funds.
6.4 We accept payment via credit/debit card, Apple Pay and Google Pay. By submitting an Order, you confirm that the payment method you use belongs to you or that you are authorised to use it.
6.5 In the unlikely event of a pricing error on the Website, we will contact you as soon as possible. You may then choose to proceed with the Order at the correct price or cancel the Order for a full refund.
7. PRODUCTION AND DELIVERY
7.1 All Goods are made to order. Our standard production and fulfilment time from the date of Order Confirmation to dispatch is approximately 2 to 3 weeks. This timeframe is an estimate only and not a guarantee.
7.2 We will make every reasonable effort to deliver your Goods within the estimated timeframe. However, occasional delays may occur due to factors beyond our reasonable control, including but not limited to supply chain disruptions, postal service delays, or high demand periods.
7.3 We will notify you by email if we become aware of any significant delay affecting your Order. If the delay is substantial, you may have the right to cancel your Order and receive a full refund.
7.4 Delivery will be made to the address you provide at checkout. It is your responsibility to ensure that the delivery address is complete and accurate. We are not liable for any delay or non-delivery resulting from incorrect or incomplete address details provided by you.
7.5 Risk of loss or damage to the Goods passes to you when the Goods are delivered to the address you have provided, or to a neighbour or safe place if you have authorised such delivery. Ownership of the Goods passes to you once we have received payment in full.
8. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)
8.1 As the Goods are purchased online, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your Order within 14 days of receiving the Goods without giving any reason. This is often referred to as the “cooling-off” period.
8.2 The cancellation period ends 14 days after the day on which you (or a person nominated by you) take physical possession of the Goods.
8.3 To exercise your right to cancel, you must inform us of your decision by a clear written statement. You may use the model cancellation form set out in the Schedule to these Terms, but this is not mandatory. Please contact us at the email or postal address provided in Section 1.
8.4 If you cancel under this right, you must return the Goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your cancellation. You will be responsible for the direct cost of returning the Goods unless the Goods are faulty or not as described (see Section 9). We recommend that you obtain proof of postage.
8.5 Upon receipt of the returned Goods, we will reimburse all payments received from you, including the cost of standard delivery (but not any enhanced or express delivery option you selected). Reimbursement will be made without undue delay and in any event within 14 days of the day we receive the Goods back, or (if earlier) the day you supply evidence of having sent the Goods back. We will issue the refund using the same payment method you used for the original transaction, unless we expressly agree otherwise.
8.6 You are only liable for any diminished value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods. We may deduct an amount reflecting such diminished value from your refund.
8.7 Important — Exceptions to the right to cancel: The right to cancel does not apply to Goods that are made to your specifications or are clearly personalised. As our T-shirts are printed with designs you have selected and are made to order specifically for you, they may fall within this exception. We will honour cancellation requests where possible, but please be aware that once production has commenced, cancellation may not be possible or may be subject to a deduction to reflect costs incurred. We will inform you of this at the time you seek to cancel.
9. FAULTY GOODS AND YOUR STATUTORY RIGHTS
9.1 Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. We are under a legal duty to supply Goods that are in conformity with our contract with you.
9.2 Under the Consumer Rights Act 2015, Goods must be:
· Of satisfactory quality — they must meet the standard that a reasonable person would consider acceptable, taking into account the description, price and all other relevant circumstances;
· Fit for a particular purpose — if you have made known to us any specific purpose for which you require the Goods, they must be reasonably fit for that purpose; and
· As described — the Goods must match any description we have given.
9.3 If the Goods you receive are faulty, not of satisfactory quality, not fit for purpose, or do not match the description, please contact us as soon as possible at the email or postal address set out in Section 1.
9.4 Your rights in respect of faulty Goods are as follows:
· Within 30 days of delivery: You have the right to reject the Goods and receive a full refund. You must return the Goods to us. We will bear the reasonable cost of return postage for faulty Goods.
· After 30 days but within 6 months: You are entitled to request a repair or replacement. If a repair or replacement is not possible, or is unsuccessful, you may be entitled to a refund (which may be subject to a deduction for use) or a price reduction.
· After 6 months: You may still have rights if you can demonstrate that the Goods were faulty at the time of delivery.
9.5 To assist us in processing your claim, please provide a description of the fault and, where possible, photographs showing the issue.
9.6 This Section 9 does not apply to damage caused by normal wear and tear, misuse, neglect, improper washing or care, or failure to follow any care instructions provided.
10. RETURNS PROCESS
10.1 For all returns (whether under the cooling-off right in Section 8 or in respect of faulty Goods under Section 9), please contact us in advance at miltonmurales@gmail.com to obtain a returns authorisation.
10.2 Goods should be returned in their original packaging where possible, with all tags attached, and in a condition that allows us to inspect them.
10.3 Return address:
6 Hoopers Walk, Longwell Green, Bristol BS30 9DZ
10.4 We recommend using a tracked or signed-for delivery service when returning Goods, as we cannot accept responsibility for items lost or damaged in transit during return shipping.
10.5 Unless the Goods are faulty or not as described, you will be responsible for the cost of return postage.
11. INTELLECTUAL PROPERTY
11.1 All designs, artwork, images, text and other content appearing on the Goods and on the Website are our original creations and are protected by copyright and other intellectual property rights. All such rights are owned by us or licensed to us.
11.2 You may not reproduce, copy, distribute, modify, or otherwise use any of our designs or content for any commercial purpose without our express prior written permission.
11.3 Purchasing a T-shirt does not transfer any intellectual property rights to you. You are purchasing the physical product only, not any rights in the design printed upon it.
11.4 All content on the Website (including the portfolio of artwork displayed) is protected by copyright. You may view and browse the Website for personal, non-commercial purposes only. Any unauthorised reproduction or use is strictly prohibited.
12. LIMITATION OF LIABILITY
12.1 Nothing in these Terms excludes or limits our liability for:
· Death or personal injury caused by our negligence;
· Fraud or fraudulent misrepresentation;
· Breach of your statutory rights as a consumer (including under the Consumer Rights Act 2015); or
· Any other liability that cannot lawfully be excluded or limited under UK law.
12.2 Subject to Section 12.1, our total liability to you in respect of any claim arising out of or in connection with any Order shall be limited to the total price paid by you for the Goods in question.
12.3 We shall not be liable for any indirect, consequential or special losses, including (but not limited to) loss of profit, loss of business, loss of opportunity, or loss of goodwill, whether arising in contract, tort (including negligence) or otherwise.
12.4 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including but not limited to: acts of God, severe weather, fire, flood, earthquake, war, terrorism, civil unrest, strikes or other industrial action, epidemic or pandemic, disruption to postal or courier services, or failure of third-party suppliers.
13. EVENTS OUTSIDE OUR CONTROL
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control.
13.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including those listed in Section 12.4.
13.3 If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms, we will contact you as soon as reasonably possible to notify you, and our obligations under these Terms will be suspended for the duration of the Event Outside Our Control.
13.4 If the Event Outside Our Control continues for more than 30 days, either you or we may cancel the affected Order. If you cancel, we will refund any payment you have made for Goods not yet delivered.
14. DATA PROTECTION AND PRIVACY
14.1 We process your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
14.2 Any personal information you provide to us will be used solely for the purpose of processing and fulfilling your Order, communicating with you about your Order, and for any other purposes set out in our Privacy Policy.
14.3 Please refer to our Privacy Policy for full details of how we collect, use and protect your personal data, and for information about your rights in respect of your personal data. Our Privacy Policy is available at https://milhouseart.com/privacy-policy-2/
14.4 Our Website may use cookies in accordance with the Privacy and Electronic Communications Regulations (PECR) and our Cookie Policy. Further information is available in our Cookie Policy.
15. COMPLAINTS
15.1 We are committed to providing high-quality Goods and excellent customer service. If you have any complaint about our Goods or service, please contact us as soon as possible using the details below.
15.2 Contact details for complaints:
· Email: miltonmurales@gmail.com
· Postal address: 6 Hoopers Walk, Longwell Green, Bristol BS30 9DZ
15.3 We will acknowledge receipt of your complaint within 5 Working Days and will aim to resolve the matter as quickly as reasonably possible. We will keep you informed of the progress of your complaint.
15.4 If you are not satisfied with the outcome of your complaint, you may be able to refer the matter to an alternative dispute resolution (ADR) provider or to the European Online Dispute Resolution (ODR) platform (though please note the UK’s position in relation to EU ODR following Brexit). We are not currently a member of any ADR scheme but will consider reasonable requests to engage in mediation.
16. WEBSITE USE
16.1 Access to the Website is permitted on a temporary basis. We reserve the right to withdraw, suspend or amend the Website or any part of it without notice.
16.2 You agree not to misuse the Website (including by hacking, introducing viruses, or attempting to gain unauthorised access). You must not use the Website for any unlawful purpose.
16.3 We do not guarantee that the Website will be secure, uninterrupted or free from errors or omissions.
17. CHANGES TO THESE TERMS
17.1 We may revise these Terms from time to time to reflect changes in law, our business practices, or the Goods we offer.
17.2 The Terms applicable to your Order are those in force at the time you place your Order, unless any change is required by law (in which case it will apply to existing Orders).
17.3 We recommend that you review these Terms each time you place an Order to ensure you are aware of any updates.
18. GENERAL PROVISIONS
18.1 These Terms, together with our Privacy Policy and any other documents expressly referred to in them, constitute the entire agreement between you and us in relation to the purchase of Goods and supersede all previous agreements, arrangements and understandings between us.
18.2 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect.
18.3 No failure or delay by us in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.
18.4 We may transfer our rights and obligations under these Terms to another organisation. We will notify you in writing if this occurs. You may not transfer your rights or obligations under these Terms without our prior written consent.
18.5 A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its provisions.
19. GOVERNING LAW AND JURISDICTION
19.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
19.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, provided that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.
19.3 As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.
20. CONTACT US
For any questions, Order enquiries, returns, or complaints, please contact us:
· Email: miltonmurales@gmail.com
· Post: 6 Hoopers Walk, Longwell Green, Bristol BS30 9DZ
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SCHEDULE — MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel your Order under the Consumer Contracts Regulations 2013)
To: Milton Cordoba
6 Hoopers Walk, Longwell Green, Bristol BS30 9DZ
miltonmurales@gmail.com
I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [] / for the supply of the following service [*],
Ordered on [] / received on [],
Name of consumer(s): [*]
Address of consumer(s): [*]
Signature of consumer(s) (only if this form is notified on paper): [*]
Date: [*]
[*] Delete as appropriate